Frequently Asked Questions – Get answers to your questions

General Information

Problems open files in Photoshop?

This is actually our main support request! Make sure that you run a new version of Adobe Photoshop to edit our files. We do not guarantee that Awesomeflyer products will work in other graphic applications or with older versions of Photoshop. We do not guarantee compatibility with any version of photoshop less CS6. If you do not own a copy of Photoshop you can check out the Adobe website and download a trail version, which allows you edit all our products within 30 days.

Where do I download my purchase?

If you missed the redirection to the download, you can login to your account page and find all your purchases, downloads and orders.

How do I download files with Membership subscription?

After your Membership purchase you are able to download every template instantly. Just go to the shop, choose your preferred templates and find the download button on each product page.

Why are no stock model images included?

There are no stock photos of models included in the download of our products. First of all there are no models included to keep the prices of our designs affordable for you, furthermore to not bind you to a single stock model image. We do support different stock resources where you can sign up and download high-quality stock models: Shutterstock, Unsplash, or Pexels

Can I purchase your files somewhere else?

We do offer our flyer templates on following markets: Creativemarket and Gumroad.

Payment Information

Payment via Paddle?

All of our orders are processed by Paddle.com. They handle everything from checkouts, payments, subscription management, invoicing and renewals, to dunning, global tax compliance, fraud protection, and reporting. As your Merchant of Record, Paddle manages the integrations with multiple payment service providers such as: PayPal, Apple Pay or Google Pay

Refund Information

Looking for a refund?

We provide a 30 day money back guarantee for all our products, if our designs not match your quality expectations. Make sure to read our full refund policy to be sure if you are able to get a refund on our products.

Contact us

If you have any question about our flyers, don’t hesitate to contact us!